Pg99 Terms & Conditions — Know Before You Play

1 General Terms & Conditions

Welcome to pg99. These Terms and Conditions ("Terms") apply to the use of the pg99 website and all its services. By creating an account or using our services, you are considered to have agreed to these Terms.

These Terms and Conditions have been prepared with the convenience of Bangladeshi players in mind. However, in the event of a legal dispute, the original English version shall prevail. pg99 reserves the right to modify these Terms at any time. Any changes will be announced on the website and active account holders will be notified.

Pg99 is an internationally licensed online gaming platform. We operate on the principles of transparency, security, and player-first service. All game outcomes on the platform are determined by internationally certified RNG (Random Number Generator) technology, which cannot be altered or manipulated by anyone.

2 Account Register

You must provide accurate and truthful information when registering at pg99. Accounts created with false information may be closed at any time and any balance held may be forfeited.

What you need to provide at registration:

• Full name (as it appears on your National ID or passport)
• Valid mobile number (Bangladeshi number)
• Date of birth (for age verification)
• Strong Password

Each person may hold only one account. Creating multiple accounts from the same device, IP address, or payment method is strictly prohibited. If detected, all associated accounts will be closed.

Account Verification (KYC):

For security purposes, pg99 may ask you to verify your identity at any time. KYC is typically required before withdrawals. You may need to submit a copy of your National ID or passport along with proof of address (such as a utility bill or bank statement).

3 Eligibility & Age Requirements

To use pg99, you must meet the following eligibility requirements:

• Age: Must be at least 18 years old. Accounts found to belong to minors will be closed immediately.
• Legal Standing: Online gaming must be legal in your area of residence.
• Mental Capacity: You must be in a sound mental state when making decisions.
• Self-Exclusion: Users who have self-excluded will not be permitted to open a new account.

Pg99 considers the protection of minors to be critically important. Parents and guardians are encouraged to monitor their children's internet use and to use parental control software where necessary.

4 Deposits & Withdrawals

Deposit Policy:

Deposits at pg99 can be made via bKash, Nagad, Rocket, and other approved payment methods. Deposits are generally instant. The minimum deposit amount is set at the current applicable rate and is subject to change.

• Only payment methods registered in your own name may be used.
• Deposits from third-party accounts are not accepted.
• No hidden charges on deposits.

Withdrawal Policy:

Your account must be fully verified before a withdrawal can be processed. Withdrawals are typically completed within 1–24 hours. VIP members enjoy priority fast-withdrawal processing.

• Withdrawals will only be sent to the payment method used for the original deposit.
• Minimum and maximum withdrawal limits apply.
• Withdrawals on suspicious transactions may be put on hold pending verification.

5 Bonuses & Promotions

Pg99 offers a variety of bonuses and promotions. Each bonus has its own terms and conditions, which must be read before claiming.

General Bonus Terms:

• Wagering Requirements: A minimum wagering requirement must be met before withdrawing bonus funds (typically 20–40x the bonus amount).
• Validity: Every bonus has an expiry date. Any unused bonus will be cancelled once it expires.
• Game Restrictions: Some bonuses are only valid on specific games.
• Each bonus, once: The same bonus cannot be used more than once.
• Bonus Abuse: Attempting to abuse the bonus system may result in all bonuses being cancelled and the account being closed.

Pg99 reserves the right to modify, suspend, or cancel any bonus offer at any time. VIP members receive exclusive bonuses and cashback benefits not available to standard members.

6 Gaming Rules

All games on pg99 are powered by internationally certified RNG technology. Every game outcome is completely random and cannot be influenced by any external factor.

• If you experience any technical issues during gameplay, please contact our support team.
• The rules for each game are clearly displayed within the game interface.
• Pg99 is not liable for game interruptions caused by network issues.
• The RTP (Return to Player) rate for each game is listed in the game details.
• The dealer's decision is final in Live Casino games.

For Sports Betting, bets are settled only after the match result has been confirmed by the relevant authorities. In the case of disputed results, pg99's decision is final.

7 Prohibited Activities

The following activities are strictly prohibited on pg99. Violations may result in account suspension and balance forfeiture:

• Multiple Accounts: Holding multiple accounts under the same identity is strictly prohibited.
• False Information: Providing false information during registration or KYC is strictly prohibited.
• Bonus Abuse: Activities intended to exploit the bonus system are prohibited.
• Fraud: Chargebacks, credit card fraud, or any form of payment system fraud.
• Software Manipulation: Use of bots, automated software, or hacking tools.
• Collusion: Colluding with other players during gameplay.
• Money Laundering: Laundering illegal funds through the platform.
• Minor Protection: Assisting anyone under 18 years of age in using an account.

Pg99 monitors for suspicious activity and reserves the right to notify the relevant authorities if necessary.

8 Responsible Gaming

Pg99 takes responsible gaming very seriously. We believe gaming should be a source of entertainment, not a way to solve problems. To protect our players, we offer the following tools:

• Deposit Limit: Set daily, weekly, or monthly deposit limits.
• Betting Limit: Set a maximum limit on individual bets.
• Session Limit: Set a time limit for your gaming sessions.
• Self-Exclusion: Temporarily or permanently close your account.
• Cooling-Off Period: Take a break of 24 hours to 30 days for a temporary pause.

If you feel that gaming is having a negative impact on your life, please contact our support team immediately. For more information, visit our Responsible Gaming View page.

9 Privacy & Data Protection

Protecting your personal information is a top priority for us. We use 256-bit SSL encryption to keep your data secure.

• Your information is never sold to third parties.
• Only the information necessary to provide our services is collected.
• Information may be shared with authorities where required by legal obligation.

For more details, visit our Privacy Policy Read the page.

10 Account Closure

You may request to close your account at any time. Simply contact our support team and the process will be initiated.

Pg99 may suspend or close an account for any of the following reasons:

• If you violate the terms
• If fraud or suspicious activity is detected
• Providing false information will result in
• If KYC Verification Fails
• Due to Legal Obligations

Players will be given the opportunity to withdraw their verified balance before an account is closed. However, in cases of rule violations, the balance may be forfeited.

11 Changes to Terms

Pg99 reserves the right to modify these Terms and Conditions, in whole or in part, at any time. Notice will be published on the website before any changes take effect.

Continued use of the platform after any changes means you accept the updated terms. We recommend visiting this page regularly to stay informed.

12 Contact

If you have any questions or comments about these Terms and Conditions, please get in touch with us. Our support team is available 24/7, 7 days a week.

• Live Chat: Click the chat icon in the bottom right corner of the website.
• Email: [email protected]
• FAQ: For answers to common questions, visit our FAQ Page View.