Pg99 Privacy Policy — How We Keep Your Information Safe

1 Introduction

Welcome to pg99. Our Privacy Policy explains clearly how your personal information is collected, stored, used, and kept secure. By using pg99, you are considered to have agreed to this Privacy Policy.

We believe transparency is the foundation of trust. That is why pg99's privacy policy is written in plain, straightforward language — so you can easily understand what we do and do not do with your data. Our goal is always the same: your information stays under your control.

This privacy policy has been prepared in accordance with international data protection standards (including GDPR) and applicable local laws. pg99 may update this policy at any time, and any changes will be notified via a notice on the website.

2 What Information We Collect

Pg99 may collect the following types of information from you. Data collection is always limited to what is necessary to provide our services — we never collect more than we need.

Personal Identification Information:

• Full Name — For account creation and KYC verification
• Date of Birth — For age verification and legal compliance
• Mobile Number — For communication and two-factor authentication
• Email Address (if applicable) — for important notifications
• Address — For enhanced KYC verification

Identity Verification Documents (KYC):

• Copy of National ID (NID) or Passport
• Proof of Address (utility bill or bank statement)
• Selfie or photo (required for identity verification when applicable)

Financial Information:

• Payment Method Details (bKash/Nagad/Rocket Number)
• Transaction History & Amount
• Deposit & Withdrawal Records

Technical Information:

• IP Address & Device Information
• Browser Type & Version
• Operating System
• Page Views & Session Logs
• Information Collected from Cookies and Similar Tracking Technologies

Type of Information	Reason for Collection	Mandatory?
Name & Date of Birth	Account & Age Verification	Yes
Mobile Number	OTP & Communications	Yes
KYC Documents	Withdrawal & Legal Compliance	Yes to Withdrawal
Payment Information	Transaction Processing	Yes
IP & Device Information	Security & Fraud Prevention	Automatic
Cookies	Improving Service Quality	Partially optional

3 How Information Is Collected

Pg99 collects information in several ways. In all cases, you either provide it voluntarily or it is collected automatically through technical means.

• During the Registration Process: You provide information directly when creating an account.
• In KYC Verification: When submitting documents for identity verification.
• Transaction Time: Payment information is collected at the time of making a deposit or withdrawal.
• During Site Usage: Technical information is collected automatically via cookies and log files.
• When Contacting Support: When you contact support via chat or email, the details of that conversation are stored.
• Via Third Parties: Necessary information may be obtained from payment gateways or identity verification providers.

4 How Information Is Used

Pg99 uses your information only for specific, legitimate purposes. The main reasons we use your data are outlined below:

• Account Management: To create, activate, and manage your account.
• Service Delivery: To process gaming services, deposits, and withdrawals.
• Identity Verification: To complete the KYC process and verify your age.
• Security Assurance: To prevent fraud, money laundering, and account hacking.
• Customer Support: To resolve your issues and answer your questions.
• Legal Compliance: To meet the requirements of applicable laws and regulatory bodies.
• Service Improvement: To analyze data and further improve the user experience.
• Promotional Communications: To inform you about offers and promotions, with your consent.

5 Who We Share Information With

Pg99 is highly selective about sharing your personal data with third parties. Such sharing occurs only in the following limited circumstances:

• Payment Processor: Necessary information is shared with bKash, Nagad, and similar providers to process deposits and withdrawals.
• Identity Verification Services: With approved verification partners for the KYC process.
• Legal Obligations: Information may be disclosed in response to a lawful order from a court or regulatory authority.
• Technology Service Providers: Partners providing server hosting, cybersecurity, and analytics services operate under strict confidentiality agreements.
• Anti-Fraud System: Limited and encrypted data may be shared with fraud prevention partners.

In all cases, third parties are bound by strict confidentiality agreements and may only use data for specified purposes.

6 Cookie Policy

Pg99 uses cookies and similar technologies on its website. Cookies are small text files stored in your browser.

Types of cookies we use:

• Essential Cookies: Essential for the site to function properly. These cannot be disabled.
• Functional Cookies: To remember your preferences and settings (such as language).
• Analytical Cookies: To understand site usage — completely anonymized.
• Security Cookies: To prevent fraud and unauthorized access.

You can control most cookies through your browser settings. However, disabling essential cookies may cause some features of the site to stop working.

7 Security Measures

Pg99 protects your information using industry-leading security measures:

• 256-bit SSL/TLS Encryption: All data transmissions are fully encrypted.
• Two-Factor Authentication (2FA): An additional layer of security at login.
• Firewall & DDoS Protection: Servers are protected against cyberattacks.
• Regular Security Audits: Regular audits conducted by third-party experts.
• Data Masking: Sensitive information (such as card numbers) is masked when displayed.
• 24/7 Security Monitoring: Suspicious activity is detected immediately.

8 Your Rights

As a pg99 user, you have the following rights regarding your information:

• Right to Know: You can find out what information we hold about you.
• Right to Rectification: You can request corrections to any inaccurate information.
• Right to Erasure: You may request deletion of your data unless we are required by law to retain it.
• Right to Restrict Processing: You may request that the use of your information be restricted in certain circumstances.
• Right to Portability: You may request a copy of your data in a common, portable format.
• Right to Object: You may object to certain types of data processing.
• Marketing Opt-Out: You can stop promotional communications at any time.

To exercise any of these rights, please contact our support team. We will respond within 30 business days.

9 Data Retention Period

Pg99 retains your information only for as long as necessary. Retention periods depend on the type of data and applicable legal requirements.

Type of Information	Retention Period	Reason
Account Information	Duration of active account + 5 years	Legal Compliance
Transaction Records	7 years	Financial Regulatory Obligations
KYC Documents	5 years	AML/KYC Laws
Support Chat Logs	2 years	Service Quality Verification
Cookie Data	Up to 1 year	User Experience
Marketing Preferences	Until opt-out	Your Consent

After the specified period, your data is securely deleted or anonymized so that you can no longer be identified.

10 Child Protection

Pg99 is strictly for users aged 18 and above. We do not knowingly collect any information from minors.

• Age is verified at the time of registration.
• Age verification is mandatory as part of the KYC process.
• Any account found to belong to a minor is closed immediately and the associated data is deleted.

11 Policy Changes

Pg99 may update this Privacy Policy from time to time. When changes are made, we will take the following steps:

• The last updated date on this page will be revised accordingly.
• For major changes, you will be notified via app notification or SMS.
• Continued use of the site after any changes will be considered acceptance of the updated policy.

We recommend checking this page regularly. Your privacy is our top priority — and that commitment remains unchanged regardless of any updates.

12 Contact

If you have any questions, complaints, or requests to exercise your rights regarding this privacy policy, please contact us:

• Live Chat: Click the chat icon in the bottom-right corner of the website — get support in Bangla, 24/7.
• Email: [email protected]
• FAQ: For general inquiries, contact our FAQ Page See.