Gaming should be fun, not stressful. pg99 always wants you to enjoy gaming in a healthy and safe way. Our tools and guidance are here to help you make the right decisions.
18+ Adults OnlyPg99 believes gaming should be a source of entertainment — not a source of problems.
Excessive gambling can cause stress, anxiety, and depression. Playing responsibly protects your mental wellbeing and helps you maintain a healthy balance in life.
Setting limits means the money your family depends on stays protected. Set a budget on pg99 and enjoy gaming within your means.
Problem gambling can damage relationships. Playing within limits helps you maintain healthy connections with the people you care about.
Set time limits for your gaming sessions. Maintaining a healthy balance between work, family, and leisure is key to a happy life.
Pg99 is strictly for players aged 18 and above. We enforce rigorous age verification to keep minors away from gaming.
As a responsible operator, pg99 adheres to international standards and is committed to the wellbeing of all players.
Pg99 provides these powerful tools to help you stay in control of your gaming experience.
Set your own daily, weekly, or monthly deposit limit. Limits take effect immediately once set, and any increase requires a 24–48 hour waiting period.
Set a limit on how long you play in a single session. When the time is up, you'll receive an automatic alert and the session will end — ensuring you take a proper break.
If you need a short break, use the Cooling-off option to temporarily suspend your account for anywhere between 24 hours and 6 weeks.
If you want to step away from gaming entirely, choose self-exclusion. Your account can be fully closed for a period of 6 months to 5 years.
When your losses reach a set amount, your session will stop automatically. This feature protects you from larger financial harm.
You can review your full gaming and transaction history at any time. This helps you understand your own patterns and make informed decisions.
Keep in mind: All these tools are free and available at any time. Log in to pg99 and activate them from Settings, or reach out to our support team.
If you notice the following signs, it's time to seek help.
If you notice any of these signs: Don't panic. Seeking help is a sign of strength, not weakness. pg99's support team and professional organisations are ready to assist you.
Ask yourself the following questions. If you answer yes to more than one, consider reaching out for help.
Do you want to stop gaming but find that you can't?
Are you lying to family or friends about your gaming?
Are you chasing losses by placing more bets to win back money you've lost?
Do you feel restless, irritable, or frustrated when you're not gaming?
Are you prioritising gaming over eating, sleeping, or work?
Have you borrowed money to fund your gaming, or considered doing so?
If you answer "Yes" to 3 or more questions, please contact pg99 support or seek professional help.
Remember: no bet is ever guaranteed to win. Only wager what you can afford to lose.
Pg99 is more than a gaming platform — it's a responsible community. We believe that protecting our players is our greatest obligation, which is why responsible gaming is always our top priority.
Our platform offers a range of protective tools for every player. From deposit limits to full self-exclusion, you are in control of your own gaming experience. Using these tools is not a sign of weakness — it's the mark of a smart, self-aware player.
Many people in Bangladesh enjoy online gaming as a form of entertainment, and the vast majority play responsibly. However, for a small number of people, gaming can become a problem. pg99 acknowledges this reality and actively works to identify and support players who may be struggling.
Responsible gaming means keeping gaming a controlled and enjoyable form of entertainment. It doesn't mean playing less — it means playing mindfully. You decide in advance how much time and money you're willing to spend, and you stick to that decision.
Responsible gaming at pg99 means actively using our tools, staying aware of your own habits, and asking for help when you need it. We want you to feel good at the end of every session — not regretful.
Pg99 strictly prohibits gaming for anyone under 18. Age is verified at registration, and identity is confirmed through the KYC process. Any account found to belong to a minor is closed immediately.
A note to parents — use parental control software on your devices, keep your login credentials away from your children, and have open conversations with them about online gaming.
If you feel that gaming is negatively affecting your life or someone you know, don't wait — reach out for help. pg99's live support team is available 24/7 and ready to assist. We don't judge — we just help.
You should also consider speaking openly with a trusted doctor, mental health professional, or someone close in your family. Seeking support rather than facing it alone is always the wisest choice.
Need urgent help?
pg99 Live Chat
Talk to us in Bangla, 24/7.
Answers to the most frequently asked questions about responsible gaming.
Pg99 is always here for you. Start your journey today with a commitment to responsible gaming.